Refund Policy

Overview

At nethzeworks, we're committed to providing exceptional financial tools and services to our clients across South Africa. We understand that sometimes circumstances change, and you may need to request a refund for our services. This comprehensive refund policy outlines our procedures, timelines, and eligibility criteria to ensure transparency and fairness for all our customers.

Our refund policy covers all digital financial tools, subscription services, consultation fees, and educational resources offered through our platform. We've designed this policy to protect both our customers' interests and maintain the sustainability of our services.

Refund Eligibility Criteria

Digital Financial Tools & Software

• Refunds available within 14 days of purchase for unused software licenses
• Technical issues that prevent proper functionality qualify for full refunds
• Compatibility issues with supported systems are eligible for refunds
• Duplicate purchases made in error qualify for immediate refunds

Subscription Services

• Monthly subscriptions can be cancelled anytime with refund for unused portion
• Annual subscriptions are refundable within 30 days of initial purchase
• Premium features accessed for less than 7 days qualify for partial refunds
• Service interruptions lasting more than 48 hours qualify for credit or refund

Consultation & Advisory Services

• Consultation sessions can be rescheduled up to 24 hours before appointment
• Cancelled sessions with less than 24 hours notice are non-refundable
• Unsatisfactory consultation outcomes reviewed case-by-case
• Technical issues preventing consultation delivery qualify for full refunds

Refund Process Timeline

Payment Method & Processing Times

Refunds are processed using the original payment method whenever possible. Different payment methods have varying processing times due to banking and financial institution requirements.

Credit Card Refunds

Credit card refunds typically appear on your statement within 5-10 business days after processing. International cards may take up to 15 business days due to currency conversion and international banking procedures.

Bank Transfer Refunds

Direct bank transfers within South Africa are processed within 3-5 business days. We require verified banking details and may request additional documentation for security purposes.

Digital Payment Platforms

Refunds to digital wallets and payment platforms like PayPal or similar services are typically completed within 2-7 business days, depending on the platform's processing requirements.

Non-Refundable Services

Certain services and products are non-refundable due to their nature or regulatory requirements. We clearly mark these items during the purchase process.

• Completed consultation sessions that were successfully delivered
• Downloaded educational materials and reports after 14-day period
• Custom financial analysis reports once delivered
• Third-party service fees and transaction costs
• Services used for more than 30 days without prior complaint

Partial Refunds & Credits

In some situations, partial refunds or account credits may be more appropriate than full refunds. We evaluate each case individually to determine the fairest resolution.

When Partial Refunds Apply

• Services partially used before cancellation request
• Subscription services cancelled mid-billing cycle
• Bundle purchases where only some components are returned
• Services affected by temporary technical issues

Account credits never expire and can be applied to future purchases of any nethzeworks services. Credits provide flexibility and ensure you receive full value for your investment in our platform.

Dispute Resolution

If you're not satisfied with our initial refund decision, we offer a formal dispute resolution process. Our senior management team reviews all disputes with fresh eyes and additional authority to make exceptions when warranted.

Dispute requests must be submitted within 30 days of the original refund decision. Include any additional information or circumstances that weren't considered in the initial review. We typically respond to dispute requests within 7-10 business days.

As a South African company, we're also subject to consumer protection laws and industry regulations. If our internal dispute resolution doesn't meet your satisfaction, you have the right to escalate through appropriate regulatory channels.